e-HELPLINE of Coimbatore Zone

Comprising of Coimbatore, Salem, Madurai, Trichy, Tirunelveli and Audit-Coimbatore Commissionerates


1. Trade Facility Notice No. 02/2016 dated: 18.03.2016 : Coimbatore Central Excise Zone : Effective Communication with taxpayers through Twitter

2. Trade Facility Notice: Re-Energising e-helpline for Trade & Industry in Coimbatore Central Excise Zone comprising of the Commissionerates of Coimbatore, Salem, Trichy, Madurai, Tirunelveli and Audit-Coimbatore

Trade & Industry can seek help / clarifications under the following 3 categories:

1. Help in clarifying doubts about Procedural Issues 

2. Help in resolving Procedural Delays and

3. Help in addressing Systems Related problems including ACES and ICES matters

While sending mail to Chief Commissioner's Office, kindly see that your query contains the following details without fail:

(1)   Your PAN based Registration Number (RC No.) or IE Code or PAN for those who are not registered.

(2)   Location Code, Range Name and Division Name or formation name

(3)   The Category under which you seek the HELPLINE :

(Please mention ONE of the following: Procedural Issues / Procedural Delays Related / Systems Related Issues including ACES and ICES matters)

(4)   Your Address, Contact Number and email address

(5)   Nature of help required by you. Please explain in detail.  Attachments can also be sent.

Kindly send the mail to ccu-cexcbtr@nic.in with all the above particulars.


Procedural Issues Procedural Delays Related Issues

Systems Related Issues including ACES and ICES matters



Kindly note that the issues requiring policy interventions by the Government will not be addressed in this facility.



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